Air Astana statement, unwilling to fly

Air Astana (Kasachstan):

Unfortunately, this situation happened due to force-majeure with volcano in Iceland. All airports in Europe are closed, we can not offer another kind of transport. The passenger from cancelled flights can rebook the tickets to next available flights or make refund without cancellation fee.

Thanks a lot for understanding.

Netzwerk-IT Kommentar:

sorry, but your information about all closed airports is absolutely wrong. Only Frankfort and Amsterdam are closed, but Vienna for example, also Istanbul, Rome and more are open. Maybe the Airline Astana is not flexible to switch to another destination. But unflexible handling passengers is an Airline problem.

Netzwerk-IT will takeover your statement with the additional comment.